FAQ
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CONTACT INFORMATION
Do you have questions about how we can help you? Send us an email and we’ll get in touch shortly.
Can I create an account to save my shopping preferences?
Yes, creating an account allows you to save your shopping preferences, view order history, track your orders, and enjoy faster checkout. You can sign up or log in using the 'My Account' link at the top of our website.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and details of the issue. We will arrange for a replacement or a refund as quickly as possible if the fault is from us.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with details of your order. You can use the Order ID and billing email to track your order status in real-time on our Track Order page.
How can I contact customer service?
You can contact our customer service team via email, phone, or live chat. Visit our Contact Us page for detailed contact information and our operating hours. We are here to assist you with any inquiries or issues you may have.
Are my personal details safe when shopping on your site?
Yes, your privacy and security are our top priorities. Our website uses SSL encryption to ensure your personal and payment information is protected. For more information, please review our Privacy Policy.
How can I cancel or modify my order?
To cancel or modify your order, please contact our customer service team as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. However, once the order is processed, changes may not be possible.
Do you offer international shipping?
No, we currently only ship to states within Nigeria. Reach out to our customer support for more details on domestic shipping options and delivery times.
What payment methods do you accept?
We accept various payment methods including major credit and debit cards (Visa, MasterCard, Verve), bank transfers and other available options on our merchant page.
What if I forget my password?
If you forget your password, click on the 'Forgot Password' link on the login page. Enter your registered email address, and we'll send you instructions on how to reset your password. If you encounter any issues, our customer service team is here to help.
What is your return policy?
We offer a 48 hours return policy from the time of delivery. Items must be in their original condition, unused, and with all original packaging. Please visit our Returns & Refund page for detailed instructions on how to initiate a return.
